FAQ's

Frequently Asked Questions

• Are your hats custom-made?

Yes. Our custom hats are made to order based on your selected design, options, and quantities.

• Is there a minimum order quantity for custom hats?

No. You can order a single custom hat or scale up for teams, gyms, or organisations.

• How long does production take for custom orders?

Custom products require production time before dispatch. Exact timelines may vary depending on order size and design complexity.

• Do you offer discounts for bulk orders?

Yes. Automatic bulk pricing applies for larger quantities and is calculated during the ordering process.

• Can I return or exchange a custom-made product?

Custom-made products are not eligible for change-of-mind returns.
Ready-to-ship items may be eligible for return in accordance with our returns policy.

• What products are available for immediate dispatch?

Our GTG Ready-to-Ship collection includes in-stock items that are dispatched within 1–3 business days.

• How do I apply for the GTG Athlete Program?

You can apply through the Athlete Program page. Applications are reviewed manually and approval is based on alignment, not follower count.

• Do I need a large social media following to join the Athlete Program?

No. We prioritise discipline, credibility, and alignment with the GTG brand over follower numbers.

• Where do you ship from?

Orders are shipped from Australia. Shipping options and rates are calculated at checkout.

• Who can I contact for bulk or custom enquiries?

For custom orders, bulk enquiries, or general questions, please contact us via our Contact page or email us directly.